Frequently Asked Questions (FAQs)

1. What kind of products does Lazy Suzan Home offer?
At Lazy Suzan Home, we specialize in unique home decor and vintage pieces, including dinnerware, glassware, vases, and other decorative items. Our collection is carefully curated from around the world, focusing on timeless design and craftsmanship.

2. Are all your products vintage or antique?
While many of our pieces are vintage, we also offer handcrafted and artisan-made items that complement our aesthetic. We take great care in describing the age, condition, and history of each product in its listing.

3. Are your pieces true antiques/vintage, or are they inspired replicas?
Yes, they are authentic vintage. Every piece in our collection is unique and has its own story to tell. We carefully source our vintage and antique pieces from markets, collectors, and individuals around the world, ensuring their authenticity and charm. Each item carries a history that adds to its character.

4. How do you verify the authenticity and origin of your vintage pieces?
Before acquiring any item, we thoroughly research its history, style, and craftsmanship. Additionally, many of our pieces feature maker’s marks, stamps, or backstamps that help verify their origin. For example, English pottery brands like Spode or Johnson Brothers often have distinctive marks on the back of their plates, indicating the manufacturer and time period. This attention to detail allows us to confidently source and curate genuine vintage and antique pieces for our collection.

5. How do I place an order?
You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and follow the checkout process. We accept all major payment methods.

6. Do you ship across India?
Yes, we offer shipping across India. Depending on your location, delivery times may vary, but we aim to ensure your order reaches you within 7–10 business days.

7. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email or SMS, which you can use to track your order’s progress.

8. What is your return policy?
We accept returns within 7 days of receiving your order. If the item you received is not as described, we will provide a full refund, including return shipping costs. However, if you’ve changed your mind, you will be responsible for return shipping. Please see our detailed Returns Policy for more information.

9. How do I return an item?
If you'd like to return an item, please contact our customer support team at nitya@lazysuzanhome.com to initiate the return process. Items must be returned in their original condition, securely packaged.

10. What should I do if an item arrives damaged?
In the rare case that your item arrives damaged, please reach out to us immediately at nitya@lazysuzanhome.com with photos of the damage and your order number. We’ll work with you to resolve the issue promptly, either through a replacement or refund.

11. How are the conditions of vintage items classified?
We classify our vintage and antique products as either "Good," "Fair," or "Poor." Each listing will include a detailed description of any notable flaws, blemishes, or imperfections, such as folds or wear due to age. We encourage you to review these descriptions carefully before purchasing.

12. How can I get in touch with customer support?
For any questions or assistance, feel free to contact us at nitya@lazysuzanhome.com. Our team is available Monday to Friday, 11 AM to 6 PM IST.